Question 1

Why do I need an account or customer account?

Accepted Answer

You can view all previous orders and invoices and check their status. Save individual preferences such as desired designs, additional e-mail address, multiple users, watermarks, desired file formats and use these for future orders without having to enter them again. You receive an overview of your booked packages and the status of the associated credit.

Question 2

How long will my floor plans be stored?

Accepted Answer

Your floor plans are permanently stored in your customer account and you can access them at any time.

Question 3

As an end customer/private individual, can I have a floor plan drawn?

Accepted Answer

Our services are aimed at both private individuals and businesses. We look forward to your order!

Question 4

When can I reach the hotline?

Accepted Answer

You can reach us by telephone Monday to Friday from 9 a.m. to 5 p.m. on the following telephone number: 040 / 69639190

Question 5

Where can I get my access data?

Accepted Answer

After your first order, you will automatically receive a password. This happens as soon as you have completed the order process. Unfortunately, some e-mail programs delay the receipt of this message or move it to the SPAM folder. If you have not received the corresponding e-mail within 5 minutes, please use the forgotten password function.

Question 6

Can I use the dimensioned floor plans with architect's confirmation for a building application?

Accepted Answer

For our dimensioned floor plans, we copy existing plans and check them for accuracy. There is no provision for submission with a building application. For this, you need an architect to supervise the project on site and prepare all the necessary documents.

Question 7

How can I order a floor plan?

Accepted Answer

First you create a customer account and top up your credit. Then upload the floor plan to be optimized and select the design that suits you best. We will create a sales-optimized floor plan within 24 hours and make it available for you to download from your customer account.

Question 8

What happens when I have uploaded a floor plan?

Accepted Answer

Im Anschluss daran wird er an unser Design-Team weitergeleitet und verkaufsoptimiert.

Question 9

What does the status behind my uploaded floor plan mean?

Accepted Answer

The status shows you how far your order has progressed: Commissioned: You have successfully uploaded the floor plan and it will be viewed by our design team shortly. In progress: One of our designers has downloaded your floor plan and is starting the optimization process. Delivered: Your floor plan is complete and ready for you to download.

Question 10

What format can I upload my floor plan in?

Accepted Answer

Basically, we need the old floor plan in a standard image file such as .jpeg, .png or .bitmap. However, file formats such as .tiff, .pdf are also possible.

Question 11

In which format is the sales-optimized floor plan delivered?

Accepted Answer

We provide you with your optimized floor plan in a format that you can quickly and easily incorporate into your exposés and advertisements: .jpeg and .png. If you need your floor plan as a vector file, please contact us.

Question 12

What size is my sales-optimized floor plan?

Accepted Answer

We deliver your optimized floor plan in DIN A5 format (210 x 148 mm). This means it fits perfectly on a DIN A 4 exposé page.

Question 13

What do I do if the floor plan supplied does not match the one I uploaded?

Accepted Answer

As our floor plan professionals are also human, unfortunately mistakes do happen. We always endeavor to deliver your floor plan as quickly and with the highest possible quality. Should an error occur for which we are responsible, you can of course inform us of this in your delivered floor plan. We will then make the necessary corrections as quickly as possible and, of course, free of charge. We have set ourselves up to be cost and time efficient in order to offer you the cheapest and fastest service. Corrections are therefore difficult to make. In the event of an incorrect floor plan for which we are not responsible, the new floor plan will be treated as a separate new order.

Question 14

Ich habe den falschen Grundriss hochgeladen, was jetzt?

Accepted Answer

Our system generally offers you the option of re-uploading an uploaded floor plan as long as our design team has not yet started working on it. This means: as long as the status is set to "commissioned", you can re-upload it. If we have started editing or have already delivered the floor plan, it is difficult to make corrections. We have set ourselves up to be cost and time efficient in order to offer you the cheapest and fastest service. Corrections are therefore difficult to show. In this case, the new floor plan will be treated as a separate new order.

Question 15

When will my floor plan be ready?

Accepted Answer

We deliver your uploaded floor plan within 24 hours on working days. In individual cases and especially with very extensive floor plans, it may take a few hours longer. You can view the processing step in your customer account at any time.

Question 16

How do I know when my floor plan is ready?

Accepted Answer

As soon as your floor plan has been redrawn and has passed our quality control, we will make it available for download in your customer account. At the same time, you will receive an e-mail.

Question 17

What does the "Furnishing" option mean?

Accepted Answer

With all designs, you have the option of booking a floor plan with or without furniture.

We have a set of black and white furniture for this purpose. If you have specific ideas about which furniture should be in which room, please note this in the floor plan and we will implement this accordingly. Without further information, we try to accommodate the following furniture per room:

Living room:
 Sofa, sideboard, flowers (dining table with chairs if necessary) Kitchen:
 Table with chairs if necessary Bedroom:
 Double or single bed, sideboard, plant (bedside tables if necessary) Balcony and terrace:
 Outdoor chairs

Question 18

Can I order from you by e-mail?

Accepted Answer

We currently offer you the option of ordering our floor plans conveniently via your customer area. There you have all options and variations to choose from and can also view your invoices and orders in the future.

Question 19

How much does it cost to have a floor plan optimized?

Accepted Answer

The current prices for a single floor plan and for our floor plan packages can be found on our homepage.

Question 20

Is there a subscription or packages?

Accepted Answer

In addition to the FLEX price, which includes the optimization of a single floor plan, we also offer packages. You pay once for your desired contingent and can then conveniently call it up within 12 months. We currently offer the GOLD package with 500 credits and the PLATIN package with 1,000 credits. When purchasing packages, you can save up to 25% compared to the FLEX.

Question 21

Is there a volume discount for bulk buyers?

Accepted Answer

We offer special framework agreements with price advantages for bulk purchasers of our services. Simply use our contact form and we will get back to you as soon as possible!

Question 22

I don't know yet how many floor plans I will order. What do I do?

Accepted Answer

That's why we have the convenient FLEX price: you only pay for the number of floor plans you need.

Question 23

When I top up my credit with a package offer, when does it expire?

Accepted Answer

When you top up credit, you have 12 months to use it up. If you top up further credit during this time, the call-up period for the unused credit will also be extended.

Question 24

What are the bank details I can use to pay for my order?

Accepted Answer

You can generally find our bank details on your invoice. If you do not have the invoice to hand, the bank details are as follows:
 
 IBAN: DE52 1001 0010 0941 9701 08
  BIC: PBNKDEFF
 
 Please remember to state your invoice number when making the transfer, otherwise we will not be able to allocate your payment.

Question 25

Can I get my optimized floor plan faster than 24 hours?

Accepted Answer

In principle, we do not offer an "express service", but we can bring forward individual orders in exceptional cases. Just get in touch with us!

Question 26

What payment options are available?

Accepted Answer

You have the option of paying in advance or via PayPal, including credit cards.

Question 27

I don't have a floor plan, but I need one. What do I do?

Accepted Answer

Basically, we need a template to create a floor plan. A hand-drawn sketch, preferably with dimensions, is also sufficient. Pay attention to what is included in your sketch, because we will implement it in exactly the same way. So work very precisely.

Question 28

I need a different design for my floor plans, which is not offered.

Accepted Answer

You will find a range of design templates on our platform. If you can't find a suitable one or if you have precise ideas about your design, that's no problem for us. Either send us a sample floor plan or tell us what is important to you. Together with our design team, we will create an individual solution for you that meets your requirements. Please contact us and we will be happy to make you an individual offer.

Question 29

Can I have a watermark inserted into my floor plan?

Accepted Answer

This is also possible. Please use the contact form to let us know exactly what you have in mind and which motif should be used. We will then create a template for you, which will be stored in your customer account and can be activated by you in future for every further order or only for certain orders. This service costs you a one-off fee of €25.

Question 30

Do the floor plans have a watermark or advertising?

Accepted Answer

All floor plans that you order from us belong to you. We will not include advertising or a watermark or similar in your floor plan without your specific request.

Question 31

Are there opportunities for cooperation with Grundriss Schmiede?

Accepted Answer

Do you have a specific idea? Get in touch with us! We are looking forward to your suggestion for a possible cooperation!

Question 32

From which company do I receive your invoices?

Accepted Answer

Grundriss Schmiede is a brand of ImmoMates GmbH, based at Lange Reihe 22 in 20099 Hamburg. However, our invoices always contain the reference Grundriss Schmiede.

Question 33

What is the Grundriss Schmiede Affiliate Program?

Accepted Answer

The Grundriss Schmiede affiliate program is aimed at anyone who wants to inform their target group about the Grundriss Schmiede offer.

Question 34

How do I become an affiliate of Grundriss Schmiede?

Accepted Answer

All you need to do is send an e-mail to mail@grundriss-schmiede.de. Please briefly introduce yourself and your homepage or social media account. We will contact you once we have reviewed the information.

Question 35

Are there any requirements to be included in the Grundriss Schmiede affiliate program?

Accepted Answer

To participate in the affiliate program, you need a free customer account at www.grundriss-schmiede.de. This allows you to track earned and outstanding commissions in anonymized form. You also need a German bank account for the payment of commission.

Question 36

How high is the commission?

Accepted Answer

The average commission in our affiliate program is 11%.

Question 37

How are affiliate referrals tracked?

Accepted Answer

As soon as you have been activated for our affiliate program, you will receive access to digital advertising material such as banners and logos in your customer account. These are equipped with your personal code. If a person clicks on this banner, a cookie is set which has a duration of 90 days.

Question 38

Wie wird die Affiliate Provision ausgezahlt?

Accepted Answer

All commissions earned are settled monthly. If the minimum payout amount of €50 is not reached in one month, it is automatically carried over to the following month.

Question 39

Wann wird keine Provision ausgezahlt:

Accepted Answer

Commissions are generally paid out as soon as at least €50 in commissions have been accumulated. There is no entitlement to commission for purchases that had to be canceled by the customer or Grundriss Schmiede or if the customer could not be assigned to the affiliate. A missing assignment may be due to the fact that the customer has not agreed to the cookies or has placed the order from another device.

Question 40

Which advertising is not permitted?

Accepted Answer

Partners of the Grundriss Schmiede affiliate program may not advertise in any way that was not agreed to during the application process. Advertising in the following ways is explicitly excluded: - Pay per click/view ads with the affiliate link - Book pay per click/view keywords that are aimed at the services of Grundriss Schmiede, such as "create floor plan" or "create living space calculation" - Posting the affiliate link on voucher sites, discount sites, pay per click sites or similar sites We reserve the right to allow individual points individually, please contact us about the specific project.

Question 41

How long does the affiliate program run?

Accepted Answer

Once your customer account has been activated, the cooperation runs for an indefinite period. Both parties may terminate the program without giving reasons with a notice period of 4 weeks.

Question 42

What does the status behind the commission mean?

Accepted Answer

Every confirmed purchase on our homepage is stored in your account: Pending: The purchase was automatically recorded by the system and assigned to your account. Confirmed: The invoice amount has been paid in full by the customer and no cancelations have been made. Paid: The commission has been settled and paid out. Canceled: The order has been canceled, the customer has not paid any money.

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